VirtualTam's bookmarks
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UK Government - Digital Service Standard
2016-08-16 - Understand user needs
- Do ongoing user research
- Have a multidisciplinary team
- Use agile methods
- Iterate and improve frequently
- Evaluate tools and systems
- Understand security and privacy issues
- Make all new source code open
- Use open standards and common platforms
- Test the end-to-end service
- Make a plan for being offline
- Make sure users succeed first time
- Make the user experience consistent with GOV.UK
- Encourage everyone to use the digital service
- Collect performance data
- Identify performance indicators
- Report performance data on the Performance Platform
- Test with the minister
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